Stay Prepared

If 911 service is interrupted, keep a list of local emergency numbers by your phone. You can find these in your phone book. Be ready by posting these numbers nearby.

What is 911?

911 connects you directly to police, fire, and medical assistance for a coordinated response.

When to Use 911

Call 911 in emergencies like crimes in progress, fires, serious illnesses, or injuries. It provides immediate help from police, fire, or ambulance services.

Information Needed by 911 Dispatch

Speak clearly and let the dispatcher guide the questions. They need your address, the problem, your name, and phone number. Always call 911 first in emergencies. Do not call family or friends. Stay on the line until told to hang up. Help is on the way.

Understanding 911 Products

Thinking about buying a service or app for emergencies? Be informed about products and their limits. The market changes quickly. If unsure, call 269-657-3101. Learn more at the State 911 Committee’s website.

Non-Service Initialized Phones (NSI)

NSI phones can call 911 without active service, but may not provide call-back numbers or locations. Many donated phones are NSI. Be aware of these limitations.

Texting 911

Currently, texting 911 is not available. Use voice calls or TTY for emergencies. If hard of hearing, a voice call may be best, even if you can’t speak.

Dialing 0 for Emergencies

Dialing “0” for emergencies is outdated. Responses vary by provider and location. Your call may not reach a trained emergency dispatcher.

Disconnected Phones

Some disconnected landlines can call 911. Check with your provider. If switching services, research products as regulations vary. Some may not work without electricity.

Subscription-Based Services

If buying a device for emergencies, ask if it provides location and call-back information to 911. If not, check if it connects to a call center that can help.

Downloaded Apps

Before downloading a 911 app, understand its function. Not all areas support these apps. Keep your information updated and ensure others know they are part of your emergency plan.